Refund and Returns Policy for Portable Displays Product (Matin Design, LLC/Methodex)
Last updated: NOV-2023
Welcome to www.Methodex.us! We are dedicated to delivering high-quality portable displays to our customers. Our Refund and Returns Policy is crafted to ensure a fair and transparent process for both sellers and buyers. Please review this policy carefully.
1. Refunds and Returns Overview
1.1. Sellers on www.Methodex.us are committed to providing portable displays that align with the quality and specifications outlined on our platform.
1.2. Buyers retain the right to request a refund or return an item if it arrives damaged, significantly differs from the description, or exhibits a manufacturing defect.
2. Eligibility for Refunds and Returns
2.1. To be eligible for a refund or return, the following conditions must be met:
- The item received is damaged during shipping.
- The item significantly deviates from the description provided by the seller.
- The item has a manufacturing defect.
- The request for a refund or return is made within 5 days from the date of delivery.
3. Requesting a Refund or Return
3.1. Buyers must contact the seller through www.Methodex.us to request a refund or return. The request should include:
- Clear details of the issue.
- Supporting photographs of the damage or defect, if applicable.
- The order number.
3.2. Sellers are encouraged to respond promptly to refund and return requests.
4. Seller Responsibilities
4.1. Sellers are responsible for providing accurate descriptions of portable displays and ensuring they meet quality standards.
4.2. In cases of refunds or returns, sellers should:
- Issue a refund to the buyer promptly.
- In the case of returns, provide return shipping instructions.
- Inspect the returned item upon receipt to determine the validity of the request.
5. Resolution Process
5.1. If a dispute arises between a buyer and seller regarding a refund or return, www.Methodex.us may mediate the process to reach a resolution.
5.2. www.Methodex.us reserves the right to make a final decision regarding refunds and returns.
6. Cancellation of Transactions
6.1. Sellers may cancel a transaction at their discretion, provided the buyer is notified.
6.2. Frequent cancellations without valid reasons may result in penalties or account suspension.
7. Policy Changes
7.1. www.Methodex.us may update this policy from time to time. Sellers and buyers are responsible for reviewing the policy periodically.
8. Contact Us
If you have any questions or need assistance with refunds and returns, please contact our support team at Info@Methodex.us.
